Frequently Asked Questions
How do I contact support?Contact our awesome team
How to add "SMS" into your email marketing opt-in checkboxA step by step guide
What does TxtCart Integrate with?Apps that work in conjunction with TxtCart
What apps interfere with TxtCartAre there apps I can't use with TxtCart?
Understanding TxtCart Sales AttributionWhen is a sale attributed to TxtCart?
Do you have an affiliate partner program?TxtCart affiliate referral program for partners
What are quiet hours?We will text your customers in accordance to the regulatory quiet hours period per the customers time zone
Why aren't my customers receiving messages?If you're not seeing conversations in the dashboard there is likely a few reasons
What size should my images be for MMS?Not sure the file type/size to use? Let's dive into it
How to import subscribers to TxtCartHave your csv and ready to upload to our platform?
Help Options Available on TxtCartDiscover all support resources and help channels available to TxtCart users
Subscriber vs Customer?Understanding the difference between subscribers and customers in your TxtCart contact list
Why isn't my abandoned checkout automation sending text messages?Learn more about common issues preventing your abandoned cart SMS automations from sending properly
Can we send MMS messages to International customers?Learn about MMS sent to your customers outside the country
Why Didn't My Campaign Reach Everyone?Understand why SMS campaigns may not reach all subscribers and how to improve delivery rates.
How many messages can I send a day?Learn about daily SMS sending limits and message capacity for your TxtCart account
How do I duplicate a campaign?Learn how to copy and reuse your existing SMS campaigns with a few simple clicks
How to Uninstall TxtCart from Your Shopify Store
Understanding Carrier FeesLearn how carrier fees work across different countries when using TxtCart.
TxtCart Billing GuideLearn more about Pricing, Messaging Rates, Cart Recovery & SMS Marketing Features
How to Cancel Your TxtCart AccountInfo about cancelling your Plan
How to Export my subscribers?Learn how to get your complete subscriber list in CSV format from TxtCart.