Frequently Asked Questions
By Juan and 1 other2 authors15 articles
How do I contact support?Contact our awesome team
Do you have an affiliate partner program?TxtCart affiliate referral program for partners
What are quiet hours?We will text your customers in accordance to the regulatory quiet hours period per the customers time zone
Why aren't my flows sending messages?If you're not seeing any conversations, there are likely a few reasons
What size should my images be for MMS?Not sure the file type/size to use? Let's dive into it
How to Import Subscribers to TxtCartDo you have an SMS subscriber list that you would like to upload to your TxtCart?
Help Options Available on TxtCartDiscover all support resources and help channels available to TxtCart users
Why isn't my Checkout Abandonment Flow sending text messages?Learn more about common issues preventing your abandoned checkout Flows from engaging with your subscribers
Can we send MMS messages to International customers?Learn about MMS sent to your customers outside the country
How many messages can I send a day?Learn about daily SMS sending limits and message capacity for your TxtCart account
Why is our Flow not Sending Texts?Learn how to quickly check if your TxtCart Flow is active and sending messages
How to Uninstall TxtCart from Your Shopify Store
How to Cancel Your TxtCart AccountHow to cancel your subscription
How to Export my subscribers?Learn how to export your TxtCart SMS subscriber list
Understanding Attribution in TxtCartLearn how TxtCart knows when an SMS flow leads to a sale and how that revenue gets credited