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What are quiet hours?

We will text your customers in accordance to the regulatory quiet hours period per the customers timezone

Rachel avatar
Written by Rachel
Updated over 3 weeks ago

Overview

Quiet Hours is a customer-friendly feature that ensures your automated text messages are only sent during appropriate times of the day. This feature helps maintain professional communication standards and respects your customers' personal time.

How Quiet Hours Work

  • Text messages are only sent between 8:00 AM and 9:00 PM in your customers' local time zones

  • Messages are automatically paused during quiet hours (9:00 PM - 8:00 AM)

  • The system holds messages generated during quiet hours until the next available sending window

Key Benefits

  • Respect customer privacy and preferences

  • Maintain professional business communication standards

  • Comply with messaging best practices

  • Avoid disturbing customers during off-hours

Message Handling During Quiet Hours

When actions like abandoned carts occur during quiet hours:

  • Messages are automatically queued

  • Overnight messages are held until the following morning

  • Your TxtCart dashboard will show these scheduled messages

  • Messages resume sending at 8:00 AM in the customer's time zone

Operating Hours

  • Active texting hours: 8:00 AM - 9:00 PM

  • Messages are sent seven days a week, including weekends

  • All times are based on the recipient's local time zone

Important Notes

  • Messages generated outside of active hours are not lost

  • The system automatically manages message delivery timing

  • You can continue to set up campaigns and automations at any time

  • Your dashboard will reflect accurate scheduling of delayed messages





💡Tip:

Still, Have questions?
Please feel free to reach out to our wonderful Support team at support@txtcartapp.com or via Live Chat.

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