What is an Order Shipped Flow?
An Order Shipped Flow automatically sends messages to customers when their package leaves the warehouse and starts its journey to their address.
It confirms the order is on the way and often includes tracking information so customers can follow their package.
How Does It Help?
This flow helps you:
Keep customers informed about their order status
Provide tracking information automatically
Build anticipation for the delivery
Reduce "when will my order ship?" support questions
Improve customer confidence and satisfaction
How to Create an Order Shipped Flow
There are two ways to get started:
1. From the Flow Home Screen
Scroll down to find the Order Shipped Flow Template
Click Create
2. From the Create Menu
Click + Create Flow
Select Use a Flow Template
Choose Order Shipped Flow
Click Create Flow
Flow Properties
Using the flow properties shown in the image below is best for an Order Shipped Flow:
Customize Your Flow (Optional)
Once you create the flow, you'll see the Flow Builder screen.
To make changes:
Click Edit Flow at the top
Customize the messages, timing, or settings as needed
Note: Editing a flow creates a new version of it. Go to "See Version History" from the three dots on top to activate the correct version.
Learn more about versioning here
To use it as-is:
Simply Turn On your flow, or
Schedule it to start later
Important Note:
Set the compliance for this flow to "Transactional" to prevent carriers from misclassifying and filtering these messages.
💡Tip:
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcartapp.com or via Live Chat.