What is an Attempted Delivery Flow?
An Attempted Delivery Flow automatically sends messages to customers when the delivery carrier tried to deliver their package but couldn't complete the delivery.
It lets them know what happened and helps them take action to receive their order.
How Does It Help?
This flow helps you:
Alert customers immediately about delivery issues
Provide clear instructions on what to do next
Prevent packages from being returned to sender
Reduce customer frustration and confusion
Ensure successful delivery on the next attempt
How to Create an Attempted Delivery Flow
There are two ways to get started:
1. From the Flow Home Screen
Scroll down to find the Attempted Delivery Flow Template
Click Create
2. From the Create Menu
Click + Create Flow
Select Use a Flow Template
Choose Attempted Delivery Flow
Click Create Flow
Flow Properties
Using the flow properties shown in the image below is best for an Attempted Delivery Flow:
Customize Your Flow (Optional)
Once you create the flow, you'll see the Flow Builder screen.
To make changes:
Click Edit Flow at the top
Customize the messages, timing, or settings as needed
Note: Editing a flow creates a new version of it. Go to "See Version History" from the three dots on top to activate the correct version.
Learn more about versioning here
To use it as-is:
Simply Turn On your flow, or
Schedule it to start later
Important Note:
Set the compliance for this flow to "Transactional" to prevent carriers from misclassifying and filtering these messages.
💡Tip:
Still have questions?
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