What is an Order Delivered Flow?
An Order Delivered Flow automatically sends messages to customers when their package has been delivered.
How Does It Help?
This flow helps you:
Confirm successful delivery to customers
Reduce "where is my package?" inquiries
Alert customers to check for their package
Prevent package theft by prompting quick retrieval
Complete the delivery experience on a positive note
How to Create an Order Delivered Flow
There are two ways to get started:
1. From the Flow Home Screen
Scroll down to find the Order Delivered Flow Template
Click Create
2. From the Create Menu
Click + Create Flow
Select Use a Flow Template
Choose Order Delivered Flow
Click Create Flow
Flow Properties
Using the flow properties shown in the image below is best for an Order Delivered Flow:
Customize Your Flow (Optional)
Once you create the flow, you'll see the Flow Builder screen.
To make changes:
Click Edit Flow at the top
Customize the messages, timing, or settings as needed
Note: Editing a flow creates a new version of it. Go to "See Version History" from the three dots on top to activate the correct version.
Learn more about versioning here
To use it as-is:
Simply Turn On your flow, or
Schedule it to start later
Important Note:
Set the compliance for this flow to "Transactional" to prevent carriers from misclassifying and filtering these messages.
💡Tip:
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcartapp.com or via Live Chat.