What is an Order in Transit?
An "order in transit" refers to the stage in the logistics fulfillment flow where a package has left the seller's facility (warehouse, vendor, or, in some cases, the shipping point) but has not yet reached its final destination.
This flow keeps customers informed about where their order is and when they can expect it to arrive.
How Does It Help?
This flow helps you:
Keep customers updated on their order status
Reduce "where is my order?" support questions
Build excitement as the delivery gets closer
Provide peace of mind with tracking updates
Improve the overall customer experience
How to Create an Order in Transit Flow
There are two ways to get started:
1. From the Flow Home Screen
Scroll down to find the Order in Transit Flow Template
Click Create
2. From the Create Menu
Click + Create Flow
Select Use a Flow Template
Choose Order in Transit Flow
Click Create Flow
Flow Properties
Using the flow properties shown in the image below is best for an Order in Transit Flow:
Customize Your Flow (Optional)
Once you create the flow, you'll see the Flow Builder screen.
To make changes:
Click Edit Flow at the top
Customize the messages, timing, or settings as needed
Note: Editing a flow creates a new version of it. Go to "See Version History" from the three dots on top to activate the correct version.
Learn more about versioning here
To use it as-is:
Simply Turn On your flow, or
Schedule it to start later
Important Note:
Set the compliance for this flow to "Transactional" to prevent carriers from misclassifying and filtering these messages.
💡Tip:
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcartapp.com or via Live Chat.