What is a Customer Winback Flow?
A Customer Winback Flow automatically sends messages to customers who used to buy from you but haven't made a purchase recently. It's a friendly way to remind them about your store and encourage them to come back and shop again.
How Does it Help?
This flow helps you:
Re-engage customers who haven't bought in a while
Bring back previous shoppers to your store
Recover lost revenue from inactive customers
Build lasting relationships with your customer base
How to Create a Customer Winback Flow
There are two ways to get started:
1. From the Flow Home Screen
Scroll down to find the Customer Winback Flow Template
Click Create
2. From the Create Menu
Click + Create Flow
Select Use a Flow Template
Choose Customer Winback Flow
Click Create Flow
Flow Properties
Using the properties shown in the image below are best for a Customer Winback Flow:
Customize Your Flow (Optional)
Once you create the flow, you'll see the Flow Builder screen.
To make changes:
Click Edit Flow at the top
Customize the messages, timing, or settings as needed
Note: Editing a flow creates a new version of it. Go to "See Version History" from the three dots on top to activate the correct version.
Learn more about versioning here
To use it as-is:
Simply Turn On your flow, or
Schedule it to start later
Important Note: The compliance for this flow must be set to "Promotional" to ensure easy delivery of messages by carriers.
💡Tip:
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcartapp.com or via Live Chat.