Browse abandonment SMS messages can only be delivered to customers who have legally consented to receive text messages from your business.
What is a Browse Abandonment Flow?
A Browse Abandonment Flow automatically sends messages to customers who looked at products in your store but didn't add them to their cart or make a purchase.
It reminds them about the products they were browsing and encourages them to come back and shop.
How Does It Help?
This flow helps you:
Re-engage shoppers who showed interest in your products
Remind customers about items they viewed
Turn browsers into buyers
Capture sales you might have otherwise lost
How to Create a Browse Abandonment Flow
There are two ways to get started:
1. From the Flow Home Screen
Scroll down to find the Browse Abandonment Flow Template
Click Create
2. From the Create Menu
Click + Create Flow
Select Use a Flow Template
Choose Browse Abandonment Flow
Click Create Flow
Flow Properties
For a Browse Abandonment Flow, we recommend using the properties shown in the image below:
Customize Your Flow (Optional)
Once you create the flow, you'll see the Flow Builder screen.
To make changes:
Click Edit Flow at the top
Customize the messages, flow properties, or flow actions as needed
Note: Editing a flow creates a new version of it. Go to "See Version History" from the three dots on top to activate the correct version.
Learn more about versioning here
To use it as-is:
Simply Turn On your flow, or
Schedule it to start later
Important Note:
Set the compliance for this flow to "Promotional" to stay compliant with regulations and ensure carriers deliver your messages without issues.
💡Tip:
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcartapp.com or via Live Chat.