What is an Abandoned Cart – Returning Customer Flow?
An Abandoned Cart – Returning Customer Flow automatically sends messages specifically to customers who have bought from you before but left items in their cart and didn't complete their checkout.
It's a personalized reminder tailored for shoppers who already know and trust your brand.
How Does It Help?
This flow helps you:
Recover sales from your loyal, returning customers
Send more personalized messages based on their purchase history
Re-engage shoppers who are already familiar with your store
Increase conversion rates with customers who trust your brand
How to Create an Abandoned Cart – Returning Customer Flow
There are two ways to get started:
1. From the Flow Home Screen
Scroll down to find the Abandoned Cart – Returning Customer Flow Template
Click Create
2. From the Create Menu
Click + Create Flow
Select Use a Flow Template
Choose Abandoned Cart – Returning Customer Flow
Click Create Flow
Flow Properties
Using the flow properties shown in the image below is best for an Abandoned Cart – Returning Customer Flow:
Customize Your Flow (Optional)
Once you create the flow, you'll see the Flow Builder screen.
To make changes:
Click Edit Flow at the top
Customize the Flow Properties, Messages, or Flow Actions as needed
Note: Editing a flow creates a new version of it. Go to "See Version History" from the three dots on top to activate the correct version.
Learn more about versioning here
To use it as-is:
Simply Turn On your flow, or
Schedule it to start later
Important Note:
Make sure the Compliance setting for this flow is set to "Promotional" to avoid carrier filtering and potential legal issues.
💡Tip:
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcartapp.com or via Live Chat.