What is an Abandoned Checkout Flow?
An Abandoned Checkout Flow automatically sends messages to customers who added items to their cart and started the checkout process but didn't place an order. This Flow gently reminds them to complete their purchase, making it easy for them to come back and buy.
⚠️ Important Note:
Our AI will automatically respond to Abandoned Checkout Flow messages.
We recommend NOT adding the "Send Auto Reply Text Message" flow action to this flow, as it can interfere with our AI and create confusing duplicate responses.
How Does it Help?
This flow helps you recover revenue from lost sales by:
Reminding customers about items they left on their checkout page
Offering help if they had questions or issues
Bringing shoppers back to complete their order
How to Create an Abandoned Checkout Flow
There are two ways to get started:
1. From the Flow Home Screen
Scroll down to find the Abandoned Checkout Flow Template
Click Create
2. From the Create Menu
Click + Create Flow
Select Use a Flow Template
Choose Abandoned Checkout Flow
Click Create Flow
Flow Properties
For a Browse Abandoned Checkout, we recommend using the properties shown in the image below:
Customize Your Flow (Optional)
Once you create the flow, you'll see the Flow Builder screen.
To make changes:
Click Edit Flow at the top
Customize the messages, timing, or settings as needed
Note: Editing a flow creates a new version of it. Go to "See Version History" from the three dots on top to activate the correct version.
Learn more about versioning here
To use it as-is:
Simply Turn On your flow, or
Schedule it to start later
Note: You cannot create multiple flows with the same name.
Need a similar flow? Clone your existing flow to create a copy, then rename it.
💡Tip:
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcartapp.com or via Live Chat.