Migrating from Klaviyo to TxtCart

When migrating your SMS from Klaviyo to TxtCart, your shop can upload previously collected subscriber contact lists so that you don't miss a beat coming to TxtCart. Follow the instructions below to ensure you only upload those who are actively subscribed to your SMS list.

Step 1: From your Klaviyo dashboard, select Lists & Segments under Audience on the left-hand nav menu

Step 2: Select Create List/Segment in the upper right corner. Then choose Segment

Step 3: Name your segment. Be sure to give it a name that will allow you to easily identify it among your other lists and segments when exporting. Example: Klaviyo_Export_TxtCart

Step 4: Under Definition, select the dropdown and choose What someone has done (or not done)

Step 5: Next to Has choose Subscribed to SMS Marketing. Then, select at least once and overall time as your following values

Step 6: Select the +AND connector. Then, click the Select a condition...dropdown and choose What someone has done (or not done)

Step 7: Next to Has choose Unsubscribed from SMS Marketing. In the next dropdown to the right, select zero times and overall time as your following values. Note: At this time, take a screenshot of the criteria you've used. Our compliance team will request it from you later.

Step 8: Select Create Segment>> in the bottom right-hand corner of the editor

​Step 9: Once the segment is created, select Manage Segment in the upper right-hand corner, then choose Export Segment to CSV

Step 10: Select the checkbox next to Property to select all. Once all of the properties are selected, choose Start Export in the upper right-hand corner

Step 11: Once the export is complete, you can find this segment in your computer's Downloads files

Step 1: From your Klaviyo dashboard, select Lists & Segments under Audience on the left-hand nav menu

Step 2: Select Create List/Segment in the upper right corner. Then choose Segment

Step 3: Name your segment. Be sure to give it a name that will allow you to easily identify it among your other lists and segments when exporting. Example: Klaviyo_Inactive_Export_TxtCart

Step 4: Under Definition, select the dropdown and choose What someone has done (or not done)

Step 5: Next to Has choose Unsubscribed from SMS Marketing. Then, select at least once and overall time as your following values

Step 6: Select Create Segment in the bottom right-hand corner of the editor

Step 7: Once the segment is created, select Manage Segment in the upper right-hand corner, then choose Export Segment to CSV

Step 8: Select the checkbox next to Property to select all. Once all of the properties are selected, choose Start Export in the upper right-hand corner

Step 9: Once the export is complete, you can find this segment in your computer's Downloads files

Step 1: Head to your TxtCart account > Campaigns > Subscribers > List Import Tool

Step 2: Fill out the required fields in the modal. Attach your .csv from Attentive at the end of the form.

Step 3: TxtCart's compliance team will review your list and upload it to your account within 30 minutes to 2 hours typically. Once uploaded, you will be notified in the app and through email and see your subscribers reflected in your dashboard.

Have questions? Our team is around 24/7 365 for you. Please don't hesitate to reach out to our wonderful Customer Success team via live chat or at support@txtcartapp.com.
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