When migrating your SMS from Klaviyo to TxtCart, your shop can upload previously collected subscriber contact lists so that you don't miss a beat coming to TxtCart. Follow the instructions below to ensure you only upload those who are actively subscribed to your SMS list.

Step 1: From your Klaviyo dashboard, select Lists & Segments under Audience on the left-hand nav menu

Step 2: Select Create List/Segment in the upper right corner. Then choose Segment

Step 3: Name your segment. Be sure to give it a name that will allow you to easily identify it among your other lists and segments when exporting. Example: Klaviyo_Export_TxtCart

Step 4: Under Definition, select the dropdown and choose What somoene has done (or not done)

Step 5: Next to Has choose Subscribed to SMS Marketing. Then, select at least once and over all time as your following values

Step 6: Select the +AND connector. Then, click the Select a condition...dropdown and choose What someone has done (or not done)

Step 7: Next to Has choose Unsubscribed from SMS Marketing. In the next dropdown to the right, select zero times and over all time as your following values. Note: At this time, take a screenshot of the criteria you've used. Our compliance team will request it from you later.

Step 8: Select Create Segment>> in the bottom right hand corner of the editor

​Step 9: Once the segment is created, select Manage Segment in the upper right hand corner, then choose Export Segment to CSV

Step 10: Select the checkbox next to Property to select all. Once all of the properties are selected, choose Start Export in the upper right hand corner

Step 11: Once the export is complete, you can find this segment in your computer's Downloads files

Step 1: From your Klaviyo dashboard, select Lists & Segments under Audience on the left-hand nav menu

Step 2: Select Create List/Segment in the upper right corner. Then choose Segment

Step 3: Name your segment. Be sure to give it a name that will allow you to easily identify it among your other lists and segments when exporting. Example: Klaviyo_Inactive_Export_TxtCart

Step 4: Under Definition, select the dropdown and choose What somoene has done (or not done)

Step 5: Next to Has choose Unsubscribed from SMS Marketing. Then, select at least once and over all time as your following values

Step 6: Select Create Segment in the bottom right hand corner of the editor

Step 7: Once the segment is created, select Manage Segment in the upper right hand corner, then choose Export Segment to CSV

Step 8: Select the checkbox next to Property to select all. Once all of the properties are selected, choose Start Export in the upper right hand corner

Step 9: Once the export is complete, you can find this segment in your computer's Downloads files

Step 1: Head to your TxtCart account > Campaigns > Subscribers > List Import Tool

Step 2: Fill out the required fields in the modal. Attach your .csv from Attentive at the end of the form.

Step 3: TxtCart's compliance team will review your list and upload it to your account within 48 hours typically. Once uploaded, you will be notified in app and through email and see your subscribers reflected in your dashboard.

Pro Tip: Be sure to copy over as many flows, automations and campaigns as you can prior to exporting and disconnecting your previous SMS platform.

Have questions? Our team is around 24/7 365 for you. Please don't hesistate to reach out to our wonderful Customer Success team via live chat or at support@txtcartapp.com.