When migrating your SMS from Emotive to TxtCart, your shop can upload previously collected subscriber contact lists so that you don't miss a beat coming to TxtCart. Follow the instructions below to ensure you only upload those who are actively subscribed to your SMS list.
Exporting your subscriber list from Emotive
At current time, Emotive requires that you request your subscriber list from your account rep. When requesting the backup / subscriber report, we encourage you to request the following information:
Phone number
SMS Consent Timestamp
Opt-in Status (noted in 1's and 0's typically)
Full Name of Contact
Importing your subscriber list to TxtCart
Step 1: Head to your TxtCart account > Campaigns > Subscribers > List Import Tool
Step 2: Fill out the required fields in the modal. Attach your .csv from Attentive at the end of the form.
Step 3: TxtCart's compliance team will review your list and upload it to your account within 48 hours typically. Once uploaded, you will be notified in app and through email and see your subscribers reflected in your dashboard.
Pro Tip: Be sure to copy over as many flows, automations and campaigns as you can prior to exporting and disconnecting your previous SMS platform.
Get Support
Have questions? Our team is around 24/7 365 for you. Please don't hesistate to reach out to our wonderful Customer Success team via live chat or at support@txtcartapp.com.