Ensure that you have finished onboarding and setting up your checkout per our recommendations. This will ensure the app is good to go and your store is set up for compliant marketing. You can find articles related to that here.

Confirm you have abandoned checkouts that occurred after installing TxtCart. You can do this by viewing "Orders > Abandoned Checkouts" in your Shopify Admin

Confirm these customers have opted in and left their phone number

Confirm these customers' phone numbers are valid US, UK, CAD, or AUS phone numbers.

Confirm that you are not outside of Quiet hours (8 am - 9 pm)