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Cart Abandonment Flow - How it Works
Cart Abandonment Flow - How it Works

Let's take a dive into how TxtCart assists in recovering abandoned carts

Rachel avatar
Written by Rachel
Updated over a week ago

As you might already be familiar, TxtCart's first focus is recovering abandoned carts by texting your customers in real-time.

After you install TxtCart, go through the onboarding process and configure your checkout, our Live Agents and AI can take over. The only thing you need to do is come back and watch your dashboard as the sales come in (we do of course recommend taking advantage of our additional SMS products).

In this article, however, we will walk you through the entire cart abandonment flow, how, when, and what happens after one of your customers abandons.

Cart Abandonment Flow

So one of your customers abandons checkout. In order for them to receive the first text from us, they must first, accept marketing and provide a phone number at checkout.

After 20-40 minutes, they will receive the first text, which is looks something like the following:

If the customer replies, we will provide instant support, product recommendations, or a discount in order to help the potential customer complete a purchase.

Some Use Cases:

Technical Issues

Product Recommendations

Up-sells & Cross-sells

Shipping and Delivery information

Product-related questions

Assist with failed transactions

If the shopper uses our discount code, purchases after viewing the message or clicks on the checkout link we provide, the cart will be recovered and attributed as a TxtCart conversion.

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