Overview
TxtCart Conversations (previously Inbox) is a centralized hub for managing all your SMS communications, including both Campaign messages and Abandoned Checkout (Cart Recovery) conversations. This unified inbox helps you track and manage customer interactions efficiently.
Accessing the Conversations
Key Features
1. Message Management
Combined View: Access both Campaign SMS and Abandoned Checkout (Cart Recovery) messages in one place
Message Types:
Abandoned Checkout (Cart Recovery) messages to re-engage abandoned carts
Campaign SMS for marketing communications
2. Customer Search
Use the search bar at the top to quickly find specific customers
Search by:
Customer name
Phone number
3. Customer Information Panel
The right sidebar displays two important sections:
Customer Details
Conversation Details
Important Notes on AI Interaction
When working with Abandoned Checkout (cart recovery) conversations:
Once you intervene in an AI-managed Abandoned Checkout (cart recovery) conversation, the AI system will stop responding
These conversations must then be handled manually by your team.
This ensures consistent communication and prevents any confusion between AI and human responses
Best Practices
Regularly monitor the Conversations for new messages
Respond promptly to customer interactions
Use the search functionality to quickly find specific conversations
Review customer details before engaging to provide personalized service
Tips for Efficient Usage
Use the combined view to maintain context across different types of communications
Check conversation details before responding to understand the customer's history
💡Tip:
Need Help? We're Here For You!
Our dedicated support team is always ready to assist you with any questions or concerns. Reach us through support@txtcartapp.com or via live chat.