What is a Post-Purchase Upsell Flow?
A Post Purchase Upsell Flow automatically sends messages to customers after they complete a purchase, suggesting related or complementary products they might also love.
For example, you could send a "Great choice! You might also like these items" immediately after a customer completes their purchase.
How Does It Help?
This flow helps you:
Increase the value of each customer order
Recommend products that go well with what they just bought
Boost overall sales and revenue
Enhance the customer shopping experience
How to Create a Post-Purchase Upsell Flow
There are two ways to get started:
1. From the Flow Home Screen
Scroll down to find the Post-Purchase Upsell Flow Template
Click Create
2. From the Create Menu
Click + Create Flow
Select Use a Flow Template
Choose Post Purchase Upsell Flow
Click Create Flow
Flow Properties
Using the flow properties shown in the image below is best for a Post-Purchase Upsell Flow:
Customize Your Flow (Optional)
Once you create the flow, you'll see the Flow Builder screen.
To make changes:
Click Edit Flow at the top
Customize the flow properties, messages, and flow actions as needed
Note: Editing a flow creates a new version of it. Go to "See Version History" from the three dots on top to activate the correct version.
Learn more about versioning here
To use it as-is:
Simply Turn On your flow, or
Schedule it to start later
Important Note:
The compliance for this flow must be set to "Promotional" to ensure easy delivery of messages by carriers.
You cannot create multiple flows with the same name.
Need a similar flow? Clone your existing flow to create a copy, then rename it.
💡Tip:
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcartapp.com or via Live Chat.