Prior to reaching out, please navigate to your billing page and refer to the help doc here.

It is most likely, if you are seeing a charge for the first time, that your 14-day free trial has come to an end, or you are actively subscribed to our Basic Plan which is usage-based. Please note that once you have enabled your trial, you will be automatically billed on day 15. If you have selected Basic, you will be billed starting when we recover your sales.
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Additionally, if you notice charges after the 14-day free trial has ended, it usually indicates that the trial automatically converted into a paid subscription. To prevent these charges, ensure you cancel and uninstall the app before the trial period ends.

We are a subscription-based software with usage charges and that means you will be charged a recurring fee + a percentage of any sales we generate. To read more about our policies, please refer to our Terms of Service.

We issue commission charges every day based on usage, for a total of 30 charges posted per monthly billing cycle on average. This totaled, will equal your monthly commission on sales.

You can refer to your Billing section in the app to see past invoices as well as check your Shopify invoice.

If you notice charges after canceling your subscription or free trial, it is usually due to the timing of the cancellation in relation to the billing cycle. Charges tied to a subscription are typically triggered at the start of the billing period, so canceling after the cycle begins may still result in a charge for that period.

Billing cycles and notifications don’t always align perfectly. For instance, charges that accrue at the end of a billing period might only appear in notifications days or weeks later. Users should keep track of these timing differences to avoid confusion.

To check your billing on Shopify please navigate to Settings > Billing > Upcoming Bill > View Details.

Once a subscription or free trial is canceled, no new charges will be incurred after the current billing cycle concludes. For users recently charged, the payment likely corresponds to the last active billing period or the transition from a trial to a paid subscription.
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To avoid unexpected charges:

Still, Have questions?
Please feel free to reach out to our wonderful Support team at support@txtcartapp.com or via Live Chat.
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