Overview
If you are seeing a charge for the first time, chances are that your 14-day free trial has come to an end. After starting a trial, you will be automatically billed for your subscription plan as soon as the trial ends.
To prevent these charges, make sure to cancel your plan or uninstall the app before the trial period ends, as subscription charges are non-refundable.
We are a subscription-based software with usage charges, which means you will be charged a monthly recurring fee for your subscription plan + any applicable SMS charges.
SMS charges are usage-based, meaning that you only pay for the messages that you send.
SMS rates vary depending on the plan that you're on. To learn more about our SMS rates, please visit our Pricing page.
To learn more about our policies, please refer to our Terms of Service.
To check your billing details, please navigate to Account Details > Billing from your TxtCart dashboard.
Before reaching out, please navigate to your billing page to review your charges.
Charges After Cancellation
If you notice charges after cancelling your subscription or free trial, it is usually due to the timing of the cancellation in relation to the billing cycle.
TxtCart charges are not invoiced immediately after being created. Days or even weeks can go by before Shopify invoices a charge.
This is because Shopify sends invoices according to their own billing cycle rather than ours. Due to this reason, if there are any outstanding charges that haven't been invoiced at the time of your cancellation, these will be immediately invoiced by Shopify after cancelling your subscription.
TxtCart and Shopify billing cycles and notifications don't always align perfectly. For instance, charges that accrue at the end of a billing period might only appear in notifications days or weeks later. Users should keep track of these timing differences to avoid confusion.
To check your billing details on Shopify, please navigate to Settings > Billing from your Shopify dashboard.
Once a subscription or free trial is cancelled, no new charges will be incurred after the current billing cycle concludes. For users recently charged, the payment likely corresponds to the last active billing period or the transition from a trial to a paid subscription.
To avoid unexpected charges:
💡Tip:
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcartapp.com or via Live Chat.