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Why do we need collaborator access?
Why do we need collaborator access?

Not sure what Shopify's Collaborator Access Requests are used for? Let's dive in

Rachel avatar
Written by Rachel
Updated over a week ago

What is collaborator access?

Collaborator access allows you to grant access to your admin portal to a certified Shopify Partner directly from their account, and limit their permissions by managing what they can and cannot see.

Why do we need collaborator access?

Our goal is to provide you with a solution that requires minimum to no action from your side, and although we are fetching all the relevant data using Shopify’s API, some data is unavailable through this channel. Therefore, we ask for the least amount of access possible, so we can automate carts recovered for you without exposing any unnecessary information.

What are the permissions that we usually request?

  • Orders - By granting us access to your orders, we can see much more than just the raw data of the order, but more metadata that helps us, such as customer communication, order lifecycle, fraud detection, abandoned status, update a response, and more.

  • Customers - By granting us access to your customers' profiles, we can identify SMS subscribers, export your subscriber data for you, and help you import subscribers to get started with SMS Marketing Campaigns.

  • Marketing - We are a marketing sales channel app and need to see the attributed revenue relevant to SMS vs other channels

  • Discounts - We pass along discounts to customers automatically to recover abandoned carts. This will assist with any reporting, settings or customizations needed to be made to our custom discounts.

  • Manage and Install Apps and Channels - By granting us access to your installed Shopify apps, we can reproduce bugs you might face and debug them, to promise a smooth experience with our app as well as assist with personalized onboarding.

  • Manage Settings, Policies and App Billing - To allow our team to quickly set you up with any issues you may have with respect to onboarding, configuring settings or policies.

This option will not count against your store’s staff limit and will only grant us minimal permission to manage your Shopify SMS Marketing.

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