We support all standard English-language reply messages such as STOP or CANCEL which will prevent a customer from receiving new messages from the phone number they're responding to. If someone opts out, they will have to reply to the message or manually opt-in again.
If you wish to force/manually opt-out a customer of yours, please contact us.
How do customers opt-out?
What if a customer wants to opt-out of text messages
Written by Rachel
Updated over 5 months ago