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How do customers opt-out?
How do customers opt-out?

What if a customer wants to opt-out of text messages

Rachel avatar
Written by Rachel
Updated over a week ago

We support all standard English-language reply messages such as STOP, or CANCEL which will prevent a customer from receiving new messages from the phone number they're responding to. If someone opt's out, they will have to reply to the message or manually opt-in again.

If you wish to force/manually opt-out a customer of yours, please contact us.

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