What is a Cancellation Trigger?
A Cancellation Trigger is a rule that prevents a subscriber from entering a flow if a specific condition or set of conditions is met.
Why Does It Matter?
Without it, subscribers who shouldn't enter a flow could accidentally receive a message.
For example, imagine a customer already bought something, but is still getting "Don't forget your cart!" texts. That'd be awkward, and annoying!
All Available Cancellation Triggers
Trigger | It prevents the execution of a flow for a subscriber if... |
Added to Another Flow | They enter a different flow |
Attempted Delivery | A delivery attempt was made for their order |
Checkout Started | They began the checkout process |
Fulfillment Created | Their order fulfillment was created |
Link Clicked | They clicked a link in your message |
Order Placed | They completed a purchase |
Order Delivered | Their order was successfully delivered |
Order Fulfilled | Their order has been fulfilled |
Order In Transit | Their order is on the way |
Order Out for Delivery | Their order is out for delivery |
Order Ready for Pickup | Their order is ready to collect |
Product Added to Cart | They added a product to their cart |
Product Viewed | They viewed a product page |
Subscriber Response | They replied to your text |
Site Visited | They visited your website |
How to Add a Cancellation Trigger
Step 1: Inside your Flow Builder in TxtCart
Step 2: Look for the Cancellation Trigger section under Flow Properties
Step 3: Click "Add Cancellation"
Step 4: Choose the trigger that should stop the flow (e.g. Order Placed)
Step 5: Repeat to add more triggers if needed, you can add multiple!
Step 6: Save your flow
Best Practice Example:
Running an Abandoned Cart Flow? Always add "Order Placed" as a Cancellation Trigger.
This way, if a customer completes their purchase, they'll automatically stop receiving cart reminder texts. No awkward messages. No confusion.
Pro Tip: You can stack multiple Cancellation Triggers on one flow! For example, stop the flow if a subscriber places an order OR if they reply to your message.
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcartapp.com or via Live Chat.