What is Response Received?
Response Received is a listener that watches for when someone replies to your text message.
When a subscriber sends you a text back, you can automatically trigger actions like sending a thank you message, adding them to another Flow, or marking them as highly engaged.
Why Use Response Received?
Response Received helps you:
Identify Engaged Subscribers – Know who's actively interacting with your messages
Provide Better Customer Service – Automatically respond to customer replies
Create Interactive Experiences – Build two-way conversations with customers
Segment by Engagement – Separate responders from non-responders for targeted messaging
How It Works
Here's what happens when you add Response Received to your Flow:
When a subscriber reaches your message:
They receive your message
TxtCart waits for the specified time (e.g., 30 days) to see if they reply
The Flow splits into two branches:
"Received" branch → For subscribers who send any replies
"Not Received" branch → For subscribers who do not reply
The Flow creates two paths:
If they reply within the set time → They continue down the "Received" branch
If they don't reply within the set time → They continue down the "Not Received" branch after the listening window ends
This lets you send different messages or actions to engaged subscribers (who replied) vs. silent subscribers (who didn't reply).
Note: The listener activates when any response is received. It doesn't interpret the message content or wait for specific replies; it simply detects whether a response arrives within the set timeframe. If no response is received during this period, the subscriber is sent down the "Not Received" branch.
How to Add Response Received Listener
Step 1: Open your Flow Builder
Step 2: First, add a Send Message action
Your message should invite a response (ask a question, request feedback, etc.)
Step 3: In the left sidebar under LISTENERS, find Response Received
Step 4: Drag and drop Response Received or hit (+) icon to add below your message in the Flow
Step 5: Set the listening window:
Click on the Response Received listener
Set "Listen for" duration (e.g., 30 days, 7 days, 24 hours)
This is how long TxtCart will wait for a response
Step 6: Add actions to each branch:
"Received" branch – Actions for subscribers who reply
"Not Received" branch – Actions for subscribers who don't reply
Step 7: Save your Flow
Important Notes:
Response Received creates two branches: one for responders and one for non-responders
The listening window determines how long TxtCart waits before moving non-responders to the "Not Received" branch
Any text reply triggers the "Received" branch (except STOP/UNSTOP commands)
You can add multiple actions to each branch (send message, add tag, add to Flow, etc.)
Both branches continue the Flow, but with different paths based on response behavior
💡Tip:
Still have questions?
Please feel free to reach out to our wonderful Support team at support@txtcartapp.com or via Live Chat.